The 6 norms of conduct
The Financial Services Royal Commission final report highlights the significant challenge for financial service organisations to ensure their products, services & conduct meet community standards & [...]
Top law firm questions Kenneth Hayne’s ability to judge ‘community standards’
How can Commissioner Hayne claim to know what community standards and expectations are? Michael Pelly from The Australian Financial Review today discusses this as a challenge [...]
Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry
The final report of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry is released publicly at 4.10 pm Monday February 4. [...]
Complaints Working Group Event
Paul Muir co-founder of CertFair is speaking at the Complaints Working Group event on Thursday 11th October at Novotel Sydney Central. Paul will be providing his [...]
Why CertFair?
The following are extracts from insurers written submissions in response to Round 6 Royal Commission public hearing: "xxx accepts that the handling of this claim and [...]
‘Terrifying wake-up call’: Good news from a bad week for the ruling class
Insightful article here looking at the lessons for Directors and Executives following the release of the interim report into the Banking Royal Commission and the recent [...]