Today is a very special day for CertFair as we launch our new website
For some time we have been passionately exploring how purpose & values, [...]
Powerful speech by John Lonsdale, Deputy Chairman APRA to Insurance Council Of Australia 2019 Annual Forum, Sydney
Mr Lonsdale clearly articulated the difference between compliance with black letter law [...]
AFCA’s response to the Royal Commission Final Report
In its response to the Royal Commission recommendations AFCA welcomes the Commissioner’s [...]
Retailers surprised to be caught up in royal commission’s car dealer crackdown
Financial products distributed by non-financial people is one of 185 indicators used [...]
The shift in focus from complying with black letter law to meeting community standards and expectations must start with the tone from the top
Boards of financial service organisations must be having this conversation in a [...]
Going beyond compliance to win community trust
An ABC report re the devastation of the Townsville Floods & calls [...]
The 6 norms of conduct
The Financial Services Royal Commission final report highlights the significant challenge for [...]
Top law firm questions Kenneth Hayne’s ability to judge ‘community standards’
How can Commissioner Hayne claim to know what community standards and expectations [...]
Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry
The final report of the Royal Commission into Misconduct in the Banking, [...]
Complaints Working Group Event
Paul Muir co-founder of CertFair is speaking at the Complaints Working Group [...]