Paul Muir co-founder of CertFair is speaking at the Complaints Working Group event on Thursday 11th October at Novotel Sydney Central.
Paul will be providing his insights on the impact of the Financial Services Royal Commission in context of customer complaints and the new Australian Financial Complaints Authority.
With heightened customer awareness and increased scrutiny of the financial services industry by regulators and the community its important that financial service providers resolve customer complaints fairly, quickly and efficiently.
Paul will provide his thoughts on how this can be achieved meeting community standards and expectations of fairness.
Learn more here