Going beyond compliance to win community trust
An ABC report re the devastation of the Townsville Floods & calls [...]
The 6 norms of conduct
The Financial Services Royal Commission final report highlights the significant challenge for [...]
Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry
The final report of the Royal Commission into Misconduct in the Banking, [...]
Complaints Working Group Event
Paul Muir co-founder of CertFair is speaking at the Complaints Working Group [...]
Why CertFair?
The following are extracts from insurers written submissions in response to Round [...]
‘Terrifying wake-up call’: Good news from a bad week for the ruling class
Insightful article here looking at the lessons for Directors and Executives following [...]
The Interim Report of the Financial Services Royal Commission
The Interim Report of the Financial Services Royal Commission was submitted to [...]
CertFair story
The Royal Commission has been considering misconduct in terms of conduct falling below [...]