Why CertFair?

//Why CertFair?

Why CertFair?

The following are extracts from insurers written submissions in response to Round 6 Royal Commission public hearing:

“xxx accepts that the handling of this claim and complaint, fell below community standards and expectations, but it does not accept that it amounted to misconduct under the Commission’s terms of reference.”

“xxx denies that there has been misconduct by xxx but accepts that xxx’s conduct may have fallen below community standards and expectations”

“xxx conceded that the non-targeted approach to investigations in that case failed to meet community standards and expectations. xxx does not, however, concede that such conduct constituted misconduct”

That’s why.

CertFair. Beyond Compliance


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