Powerful speech by John Lonsdale, Deputy Chairman APRA to Insurance Council Of Australia 2019 Annual Forum, Sydney

By |February 27th, 2019|Categories: News|Tags: , , , |

Mr Lonsdale clearly articulated the difference between compliance with black letter law and consumer fairness. "So my challenge to the general insurance industry is to show [...]

Retailers surprised to be caught up in royal commission’s car dealer crackdown

By |February 18th, 2019|Categories: News|Tags: , , , |

Financial products distributed by non-financial people is one of 185 indicators used by CertFair in assessing whether an organisation is fair. CertFair goes Beyond Compliance to [...]

The shift in focus from complying with black letter law to meeting community standards and expectations must start with the tone from the top

By |February 13th, 2019|Categories: News|Tags: , , |

Boards of financial service organisations must be having this conversation in a post Royal Commission environment. Boards must then articulate the outcomes of these conversations in [...]